Hippo Roofing, LLC

We called Hippo Roofing for a new metal roof seeing an ad that they specialize in metal roofs in our area. Their salesman Rob was no pressure, laid-back, informative and took as much time as we needed to go through everything in advance. The company notified us every step of the way, They copied us on applying for the permit, issuance of the permit and the inspections. The job manager was attentive and on top of it. Their workers were quiet, hard-working, respectful and cleaned up every last piece of debris that came off the roof out of our yard. The roof came out perfect And looks amazing. They started on time, they completed it when they said they were and provided us with all the documents we required including their awesome warranty. They were really fast in responding if we had a question by phone or email, always making us feel like we were a valued customer. I’ve now recommended them to my adult children, other family, friends and neighbors. In fact, I’m going to a

Was in contact with a lock service rep from hippo. Had our inspection and discussed the next steps. The guy never provided us a written quote only verbal. I was told that our rep would be on our site to meet the insurance adjuster to review with them but was blown off completely without a word. I have reached out several times to find out what the deal is and where we are at but no response. The same thing also happened to my parents with the same service rep. No formal documentation, no follow up’s and completely ghosting clients seems to be a pattern. I highly recommend to others that you find another company for your roofing needs. Truly unprofessional and unacceptable customer service.

Terrible twice! I had my roof replaced late 2017. 2 years ago, I discovered while placing X-mas lights, deteriorating wood beams. I check up under there often as hornets nests. The place where this is happening is right above front door roof overhang. The flashing on the front edge, no longer meets the gutter, thus allowing water to go behind the gutter, rather than in. The lady on the phone he said to me “well why did you purchase our gutters”. I told her I was never offered got hers and that I never even knew that they sold/replaced gutters. Last fall when the guy came out to Address some thing else I pointed it out to him. At that point it was only two 2 x 4 beams that were damaged, it is much worse now. I never had this problem before they did their work. I was told by my attorney do not try to do anything to it myself until the resolve it. When I told the lady about it on the phone she was very defensive and denied that they were responsible. This is the second incident I have had