Cool Today

I called Cool Today this morning, as overnight my air conditioning stopped working. I have a service contract with Cool Today and this was a great way to see how the contract works. My air system had its seasonal maintenance completed about 6 weeks ago. Cemy, the technician, arrived a couple hours of my initial call. Within minutes he detected the issue. He fixed the problem and continued to service the unit to make sure there weren't any other issues. Excellent and professional service!! Thank you! Nancy Olson South Fort Myers Service: HVAC system repair

One needs to be cautious working with Cool Today. In the past two years their technicians have on occasion not replaced 3-4 filters in the returns over several visits, resulting in them being clogged. A technician overlooked one even when it had been specifically pointed out to them. In the visit early this year their technician said all three capacitors had to be replaced. I paid them over a thousand dollars to do so. Five months later a different technician in the biannual upkeep told me one capacitor had failed because of a wiring problem. The warranty covered the replacement, but my view is the wiring problem showed an installer failure. When I told the company last week about these issues, they responded with a message assigning me to their complaint department. The message said they would contact me in 24 hours. Four days elapsed and they did not contact me. But they did send me the automatic message requesting the evaluation that is here. The fact that Cool Today has

I can’t say enough good about Cool Today. I used their online system to request service at midnight on Sunday and they had a tech onsite at 9am the next morning. Incredible communication every step of the way letting me know who was coming, their rating and arrival time. I’ve had several of their techs at our home working on a few issues and all of them were incredibly professional and knowledgeable. We ended up installing a new AC unit and their pricing was fair/competitive. THIS is how you do customer service.