Ellsworth Heating & Cooling

We have been happy doing business with Ellsworth for over 20 yrs. They are honest and reliable. We purchased our second A/C unit from them. If we ever have an issue they come out the same day. They service techs are always pleasant and knowledgeable. We highly recommend this company.

FIRST…it’s hot!! Very hot. After 25 years using this company, I’m done. 5 years ago they installed my Trane a/c. Always servicing and repairing. Recently, after them fixing a broken Freon line and putting Freon back in, I noticed my air slowly loosing its cooling. I called and was told that because it’s so hot outside my air conditioner can’t keep up. Give it a few day. I did and at day 2 I lost all my air. The tech came out and first said I had 10lbs too much Freon. So, he let 10 pounds out. I ran outside and said I had cooler air for 10 seconds then back to warm. 2 hours later he could not diagnose the problem. Later that night a second tech came out and said I needed a new compressor. It could take 3 days to 3 weeks to come in. While I wait there was no assistance from them to help me survive that period of time. I had no choice but to call other companies. ALL told me because the Freon had been over filled, there was too much pressure on the seals which in turn caused the compresso

Our ac unit is not cooling and I was recommended this company. I called and I was met with a lady with a heavy Spanish accent. (Did not get a name, however I’m Hispanic so I know she’s a Spanish speaker).it was TERRIBLE customer service from beginning to our very abrupt end when she slammed the phone on me and hung up on me in the middle of my request for service. She did not want to help me with setting up an appointment, she was rude and short and she sounded annoyed from her first word and all I needed was some help. Just on our exchange alone, I wouldn’t want to go with this company if the people employed here treat potential clients the way she did. Today you lost a potential client. I’ll take my business and my money elsewhere. Definitely not Ellsworth. 0/10