Roto-Rooter Plumbing & Water Cleanup

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me. On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did

Plumbing was stopped up and backing up in both bathrooms. Roto-Rooter rep arrived quickly and got the work done quickly. No problems, quality work very professional and appreciate the quick response. I would use this company again if ever needed. Services: Pool plumbing repair, Water damage-related cleanup & repair

The dispatcher was very sympathetic to my needs. They arrived within 15 min of me calling. The tech was very understanding to my concerns and jumped right into it solving the problem. Most importantly they were able to solve other issues I didn't see. Most friendly ever. Services: Plumbing leak detection, Plumbing pipe repair, Repair water fixtures, Outdoor plumbing system repair, Plumbing, Plumbing leak repair