Aqua Plumbing & Air - Vico St

This company has left a friend without a/c since July 19 so about 6 weeks on a warranty covered system and telling them that they cannot get the part until the end of September. This is unacceptable and I don’t recommend dealing with this company. Response from the owner an hour ago HI Cindi: I am certain we are doing all we can to get the part they need. If you would be kind of enough to share their name, and/or have them call the office tomorrow, we will gladly explain where we are in the process. We have ways to ensure people are not left in hot homes. I am certain there is "more to the story". My Response to you is: Surprised at your response as she speaks with Ashley weekly. She has asked if there was a part available on a temporary basis and was told that it would void the warranty which may be true as I have not looked over the agreement at this time. When asked about any interim resolution Ashley stated that you used to provide portable units but no longer do so. So she

EDIT: I just spoke with Aqua and they are crediting our account for the initial visit. I'm glad they followed through because people in our community have been very happy with their service. Aqua has done a considerable amount of work in our complex and we called them to repair a shower drain that was cracked. In the call, I explained that they would need to go through our elderly neighbor's shower ceiling to access the pipes (cut drywall, concrete, etc)... Plumber arrives and doesn't have the right equipment to cut cast iron pipes, takes pictures and leaves. We get charged for the visit. Another plumber comes two business days later and does the job but states he never saw the pictures. I've had three "courtesy" calls from Aqua to check on service and I asked each time why the first plumber didn't have the correct tools to do the job and why the pictures were never given to the second plumber. I also emailed the question. The plumber (and helper) did a great job (thanks Justin!) but w

They were a reliable company. We called for service for a water leak not sure of the cause . We called for A/C then plumber neither could find the cause. We called a leak detecter company and it may be A/C. It was the A/C. My issue the first tech did not find the cause and the second tech did. They charged us for all three service calls. The service plan we purchased was in lieu of their error so we would not get charged the service on the third call. . Bad... We went with another service company.