Kron & West Air Conditioning

kron and west tech's came to repair my malfunctioning heating system the same day I called for service. The tech diagnosed the problem but did not have the part on his truck. The next day a different tech came to finish the work. The techs were knowledgeable and explained what was going on. I had questions and Marina Kron (the owner) called to resolve my issue to my satisfaction. I would use their services again and highly recommend them. Service: Heating system maintenance

I came home last night to no air conditioning. I called and asked for service today. Herbert came out, in time. Showed him previous work I had done earlier this year. It turns out I was scammed for $1600 and about to pat $1200 more. I did not need the work I had done. Herbert got the air running and will come again with better thermostat and to do other repairs. Kron and West were great. Very professional with decades of experience. Glad I finally got an honest company to help. Very highly recommended. Services: A/C system maintenance, A/C system repair, Thermostat repair

I used Kron & West for installation of 3 brand new Carrier Infinity A/C systems in 2018/2019 as the prior owner of my home used them at time of construction for A/C installation. Initially, I found them professional, however, I subsequently learned that their money is made off repairs and, I strongly believe, in my situation and in my opinion, at least, they perhaps intentionally did a faulty installation and faulty repairs to come back and charge for repair work (which was required on a regular, multi-period basis annually). Brian Kron, the son of the owner, admitted, their money is made off repairs when no repair warranty is purchased as opposed to installation. He stated that if a repair warranty is purchased at time of installation, they lose money on repairs due to the repair reimbursement. I had 3-4 issues per year, spending in excess of $1500/year on repairs on brand new (2+ year old units) that were supposedly the best: Carrier Infinity. Brian informed me, at my last repai