Huff's Quality Air Conditioning, Inc

I had called a company that I normally use for service and they were no longer providing service for AC. They referred me to Huff's. They were able to get me scheduled for the same day and got my AC back up and running. The tech was very professional, knowledgeable and was able to explain to us what the issue was and what he was going to do to fix it. I am definitely going to use them again and I would recommend them to anyone looking for an AC company. Service: A/C system repair

Background, The unit was installed in December 2020 by Huff’s. It has since been under a Huff’s semi-annual preventative maintenance contract. The unit was serviced by Huff’s June 22, 2022. Sunday August 7, the unit stopped with error code 106 which commands calling the service representative. By the time the Huff technician called two hours later, I had diagnosed and corrected the problem. The problem was water in the AHU drain line. We agreed to cancel the service call. Saturday August 13, the unit stopped with error code 106. The Huff’s technician knew not the code upon his initial response to the answering service. • Upon being told Saturday by Huff’s technician that there was a common fee for emergency repair service, I disputed the charge as the unit was under a Huff’s preventative service contract. • Upon being told Saturday by Huff’s technician that it would be hours before he would respond, I left a message for the service manager to call me. He did not. • Upon being told late

The technician diagnosed the problem quickly. Another company tried to sell me a new system but Huff's determined the failed part was under warranty. They saved me a bunch of money by their integrity and professionalism. Service: A/C system maintenance