RECON RESTORATION & RECONSTRUCTION,LLC

At first it seemed like they were going to be great to work with. We were coming out of a bad time emotionally; my husband was very stressed at a job that he was a few months away from retirement, and we asked them to be patient with us, and they were. Points for that. We agreed that we would take our valuables out of the house, so we would be responsible for that, and Recon would pack up everything else for our mold remediation. Unfortunately, their packout crew was horrible. Their packout crew disassembled my Legos, put things that belong with each other in random boxes, and we are still uncovering broken items, including some of my husband's models in a room that wasn't supposed to be touched. (Technically, that room was used for overflow packing, since two PODS were not enough space. But we expected some level of caution taken with placing boxes, etc. Some boxes were pushed too close to the models, and one of my husband's model tanks is now trash.) According to photos showing the m

I’m not sure where to start, maybe the unprofessionalism, maybe how entitled Steven (the owner) thinks he is, or maybe how NO ONE and I mean NO ONE will do work or even consider this company as reparable. Per the company website I called to get a FREE quote and esti. Steven (the owner) came and took pictures and wrote up a quote. He advised me that a third party would have to come and perform an air quality and mold test (Ericks Environmental Consulting-D NOT USE). After getting the results back, Recon submitted the pictures taken at my property along with the report from the Mold and Air test. I had to follow up with my insurance company several times to follow up on my claim. No work was ever actually started or completed by the company (Recon) After finally receiving payment from my insurance company I contacted Recon and advised them I had a check with there company name on it. I asked to speak with Ashley (Stevens wife) who was the one that initially advised me the quote and esti

We had a horrible experience with another remediation company, then found Recon. They took a bad situation, that had already been mishandled, came in and were fast, thorough, and answered any/all questions. They made a chaotic and emotional experience much better bc they were thoughtful, compassionate, and walked us through step by step. The owners are very involved with day to day operations and treat employees and customers as if they were their own family. Great company!! Services: Water damage-related cleanup & repair, Water damage-related mold removal