Home Services at The Home Depot

Have you ever called the Home Depot and tried to get assistance? Good luck on that, as I waited 20 minutes three different times, only to be told that "I'll try to have someone in that department get back to you". I ordered blinds from the Home Depot at 421 Alakawa Street, and paid in advance for the installation. After waiting a week and not hearing back from anyone in the service department, I made several calls, spoke to the call center phone employee, who couldn't bring up the installation program in her computer and said she'd again relay the message to someone in the blind department. She went on to tell me that 20 minute waiting periods to speak to someone in the call center was routine, as there are very few call center employees, sometimes only one, and they are receiving 6-8 calls at the same time. The Home Depot doesn't understand customer service at all, and I don't recommend buying anything that they don't have right in front of you and that you can take home and ins

Standing at the flooring department for a long time. Nobody even ask you if any assistance is needed. Begging for service?? Come over here and you will continue begging. And nobody really cares!