Jim's Heating & Cooling

Bar NONE Mark with Jim’s Heating and Cooling will always have my business. We were interested in ductless heating and cooling system. And got quotes from four different companies. From the start Mark was most professional- took time to answer questions and presented his product the best. He did not disappoint with continued excellent customer service thru the install and even after installation was complete —setting up time he could go over things with us afterwards. The installers (Shane being lead)- were professional and left NO mess. I am so happy we chose to support their business as they most definitely have supported us. Service: Ductless heating & A/C services

Service was for yearly routine maintenance check of furnace and air conditioner. Before the service furnace was working, no problems, after 2 hrs of having repairman working on furnace I had a broken circuit board and furnace a nd to get it repaired is going to. Cost over a 1000 dollars. Told the manager that we thought his repair person broke it, and could he negotiate a lower price , and he said no. But let me know if I can help you out. Services: HVAC system maintenance, A/C system maintenance

For over a month, I’ve had an appointment scheduled for furnace service Monday. I received a phone message on the Friday before asking me to call to confirm my appointment. I was busy with appointments and did not get to call back and confirm. I received another message Monday morning telling me I needed to call before 9:00 am to confirm my appointment for that afternoon or they would cancel it. I didn’t get the message until 9:36 and called immediately. By then they had cancelled my appointment and given it to someone else and informed me they couldn’t get me in until next month. I’ve had service appointments where they’ve advised me they would call on the way and if I didn’t answer they would cancel, but nothing like this. I was never informed I would need to confirm my appointment or it would be cancelled. My advice, if you choose to work with this company make sure you call to confirm your appointment. Apparently their time is more valuable than a customer who has always kept their