Brewer Plumbing And Rodding

Called in morning to get blocked drain line rodded out. Tech indicated availability between 1-4. 4 rolls around with no call no show. I call office and they state tech is on commercial job and cannot make it. I ask why I was not contacted and they say it is techs responsibility. I ask if they can come out following day, they state no availability for tomorrow. I cannot rate their service other than I didn't receive any. I told office that tech was incompetent and she says she disagrees. But competency includes canceling a call or rescheduling before scheduled appointment and not just not showing up. Poor customer service. I will not contact them in the future.

Brewer Plumbing And Rodding got me in the schedule quickly (this was not an emergency, and they got to me in 3 business days). Contacted me about 20 minutes before they came to my house. They took care of the repair, cleaned up after themselves, and went over the final bill in about an hour.

James installed a new dishwasher and disposal for us and resolved some issues with the plumbing in the kitchen. For starters, he removed our old dishwasher that three other plumbers couldn’t remove. He was great at communicating everything with me throughout the process. He will be my first option for any plumbing work going forward. My family has much respect and appreciation for him!