Gough Heating & Air Conditioning Ltd

Received a quote from Gough for a new furnace and air conditioner. The owner said the quote would only be good through the end of the year, the prices were going to increase next year. We originally didn’t plan to have this job done until the spring, but being told prices would be increased we scheduled the job a month in advance to have completed this month. Gough called 30 minutes before the scheduled arrival time to say 3 technicians called in and they couldn’t complete the job. I had taken the day off work and had everything prepared for them to come that day. The receptionist was supposed to call back after speaking with the owner, but never did. After calling Gough back and expressing frustration the receptionist replied “I don’t think you want me to install your furnace”. Since there’s only a few weeks left in 2022 she said the owner would get back to us Monday to possibly set up a Saturday install. I said Saturday wouldn’t work and would like to schedule for next year if they

They came out and completed some work for me when my furnace was making a loud noise. Replaced the blower and did something with the wiring. Two days later, my fuse is busted and it stops working completely. Had an HVAC specialist look at it and he stated the wires on the board had not been reconnected correctly. Corrected wires and replaced fuse. A few days later noticed Gough charged my card twice. Amount was refunded to me a week later, and i was charged for same amount a month later. (Why do they still have my card number laying around) All around untrustworthy. I have used Axburg in the past with happy results and I regret listening to someone who recommended gough.

Gough did our Duct cleaning two years ago and was phenomenal. We had them return today to service our air conditioning unit. Always prompt, professional and reasonably priced