About
Dutchman Heating and Cooling Inc. is a heating contractor and air conditioning contractor in Naperville, Illinois. The excellent services that they provide includes installation, repair, and maintenance for home and commercial air conditioning and heating systems. They also have an air conditioning store that stocks various air conditioning products and supplies. The store is located near the center of Naperville which is convenient for people to access.
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Reviews for Dutchman Heating and Cooling Inc.
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BAIT AND SWITCH? On 6/14/23 I received two proposals for air conditioners from Mark Lennon of Dutchman Heating and Cooling. After reviewing the proposal I chose one which suited my needs. The installation price was presented as $ 5215. I called Dutchman on 6/22/23 to arrange for the purchase and make the required down payment. When I asked the woman who answered the phone what I needed to do, she said she had to check to see if the price is still the same. A curious comment. After being on hold for a while Mark Lennon answered and told me he had quoted me the price for a 3 ton unit instead of the 3.5 ton unit listed in his proposal and that the “price was $5688”, a $473 increase. When I asked if he expected me to pay for his “error” he blandly said “the price is $5688.” When i said it looks like a “bait and switch” he again said “the price is $5688.” Our conversation ended there. At first it seemed like a good company, now, not so much. Buyer beware.
Dutchman has been great to work with. I always receive a call a few days prior to my appt, plus a call the day before as well. The technician, Clint, is very professional, answers any questions I have and takes time to explain everything he is doing. Services: A/C system maintenance, A/C filter replacement
Our air conditioner went out on a weekend that was very hot and humid so we scheduled an appointment and they came over very quickly. Our technician was amazing! He was super knowledgeable and friendly, and he not only fix the issue, but he thoroughly looked at any other issues that could exist And mention to us something about our humidifier that was extremely important information. We would’ve never known our humidifier had problems. Had he not pointed it out and we don’t even run the humidifier in the summer. Ever since I started using Dutchman a few years ago, I have not turn back because other companies have come over and actually messed up our equipment. I would highly recommend Dutchman to anybody. Service: A/C system repair
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Business Hours
| Sunday: | Open 24 Hours |
| Monday: | Open 24 Hours |
| Tuesday: | Open 24 Hours |
| Wednesday: | Open 24 Hours |
| Thursday: | Open 24 Hours |
| Friday: | Open 24 Hours |
| Saturday: | Open 24 Hours |