Bratcher Heating & Air Conditioning

We had an unexpected problem with no cool air coming into the bathroom. On a hot summer day that is not acceptable in a business. They fixed it and did not charge us for the initial consulting visit due to the circumstances. It is much appreciate on my part, due to the circumstances. They make good their promises.

Think twice about hiring Bratcher: after reading many great online reviews and doing a ton of due diligence, we selected Bratcher to replace our aging geothermal unit and a reserve hot water heater tank. At first everything seemed great...a responsive, knowledgeable salesperson, all needed items in stock, and a quick installation timeline. However, when the installation began, things quickly went downhill. I learned from one of the installers (luckily) that the plan was to install four separate thermostats throughout our home to accommodate the four heating and cooling zones, and that there was not a central way to control them (a feature that we had with our old system). Instead, we would have to run all over the house, upstairs and down, to individually adjust each unit. I indicated that this was not going to be acceptable. The installer talked to the salesman, who contacted me. He offered a solution that would, naturally, cost an additional $800, which I agreed to in order to

Bratcher saved my day. Wednesday morning I found out that my air conditioner is not working. Called the office and Ryan - the serviceman was at my door shortly after. Replace the part promptly and even called the office to waive the travel charge since the maintenance of the unit was not that long ago. Thank you, Ryan and Bratcher! Service: A/C system repair