Roberts Heating & Air Conditioning, Inc.

I had my AC compressor replaced by Roberts heating and Air, At that time I was offered a extend warranty that would covers my whole HVAC system for a additional $750 (which I accepted). The year after I had a part in my heater go bad, when I told them I had the extended warranty I was told “it only covers 10% of parts”. I asked why I wasn’t told this when I purchased the warranty? The reply I got was “sorry”. My heat stopped working on a Friday night, I was quoted $1000.00 to fix since it was after hours by Glen, or I would have to wait till Monday during business hours to get my heat working again. It was the beginning of January and I couldn’t wait 3 days without heat nor did I want to pay $1000.00 to get my heat working again so I called another company which came out right away and had me running again for $240.00. Roberts heating & air conditioning does good work, but will take advantage of you the minute they can. I highly recommend getting other quotes when it comes to repairs.

Dennis was very efficient in determining what was wrong with what was making a noise in our attic. He very quickly got to the work removed the faulty box and came back the very next day to install the new one. Everything is up and running perfectly now. Everything we expect in good service and reliability from Roberts.

Furnace went out on Sunday. Jordan (svc tech) returned my call within 10 minutes. Diagnosed inducer motor seized and would get part first thing Monday morning. Jordan arrived Monday morning and installed motor....furnace working great. Jordan is an excellent tech, professional and takes care of issue. I have used Roberts 3 times in past (either Jordan or Charles). Both are very knowledgeable techs, accurately diagnose the issue the first time, and do what they say they are going to do. Robert's is top notch. I won't use any other provider for my HVAC needs.