Roberts Heating & Air Conditioning, Inc.

I had my AC compressor replaced by Roberts heating and Air, At that time I was offered a extend warranty that would covers my whole HVAC system for a additional $750 (which I accepted). The year after I had a part in my heater go bad, when I told them I had the extended warranty I was told “it only covers 10% of parts”. I asked why I wasn’t told this when I purchased the warranty? The reply I got was “sorry”. My heat stopped working on a Friday night, I was quoted $1000.00 to fix since it was after hours by Glen, or I would have to wait till Monday during business hours to get my heat working again. It was the beginning of January and I couldn’t wait 3 days without heat nor did I want to pay $1000.00 to get my heat working again so I called another company which came out right away and had me running again for $240.00. Roberts heating & air conditioning does good work, but will take advantage of you the minute they can. I highly recommend getting other quotes when it comes to repairs.

Recently my a/c unit stopped working. I wanted to use a local business and after checking online reviews, I called Roberts. Scott checked my system and replaced the motor start capacitor, also adding a boost (extra) capacitor to make it more reliable. He also checked the refrigerant and found that my air conditioner was fully charged and operating efficiently. Thanks to Scott, my system is now working well, and he said I should not need to replace it for several more years. Yes, there is a $119 service charge, and they carefully remind you of this when you call. I think that is fair. I am completely satisfied with the work done and I will use them again when it's time to replace my system. I highly recommend Roberts Heating & Air Conditioning of Northbrook. Service: A/C system repair

This is hands down the best HVAC company I've worked with. Honest and fair pricing, plus they're a local business. Glen was great and super knowledgeable. He also fixed some other things he came across during the heating repair that many other companies would have just ignored, which I know from past experiences. I no doubt will be using Robert's in the future. Update as of Oct. 27, 2022: I have used Robert’s for more than two years now and required some AC-related repairs this fall. Glen IV took care of ordering a part that was under warranty and replaced it. He is extremely detailed, honest and just a great guy to work with. There is no other HVAC company I will work with as along as I live in this area.