Polar Heating & AC

An appointment for boiler maintenance was scheduled for 9 but I was not informed of the 9 - 1 window. When I called at 9:30 questioning the ETA if the serviceman, the rep apologized for the "misunderstanding" about the timeframe. My response was "not a misunderstanding, the rep did not inform me". She said " she knows the rep and he would've told me of window". I did not want to argue with her so I thanked her and hung up. The service man was awesome. We talked about the system and I gave him his space to do his job. I would recommend Polar Heating and Air for the price of the service call and the professional service I received. However, be aware of the service window of arrival. Service: Heating system maintenance

The service tech was very professional, he called ahead was on time answered my questions, he performed a cleaning/ maintenance for my A/C unit. The tech was very respectful explained what he was doing completed his tasks cleaned up behind himself took care of some paperwork all in a very timely manner! Unit working well so far so I am overall a happy customer! Service: HVAC system maintenance

This company sold me what I thought was a brand new unit in 2020 for 4K and I've had issues with it every year since. They have poor products and customer service and they do not stand by their product. I shouldn't have to pay for you to service an AC that after one year had to have major service and parts repair. The unit was defective from the start and the company won't take responsibility. If I didn't have a home warranty I would have wasted a lot of money on paying this company to correct their mistake and bad product. I would be very cautious with using them.