Pozitive Heating & Cooling

I am very disappointed in the service I received or should I say never received from this company. I contacted pozitive heating and cooling today around 10:00 am desperately in need of someone to come out and maintenance my a/c …. With the temperatures being in the upper 90s in Joliet I really was in need of someone to come out so I was elated when the receptionist informed me they could have a technician come out the same day. She gave me a window from 12:00 to 2:00pm Of course 2:00pmcame and no technician was here. I called to inquire if the technician was in the area and just to get a general timeframe of when they might be coming out and the receptionist advised that the technicians were running behind and she would call dispatch and contact me back to advise what time they would be coming. Of course no phone call back … it is now 4:00 and no call back or update. I called back and as I was introducing myself the receptionist hung up on me. I was shocked and called back and of cours

The new ownership is absolutely awesome. I cannot say enough good things about them since taking over from the old ownership. Pozitive is an extremely professional and well run company. I have been using Pozitive for 7 years now. I am thoroughly impressed how the new ownership took over all of his accounts and treated us so well. Jovelle is really terrific handling the calls and customers. She is very knowledgeable, professional, and attentive. I was dispatched Roger the first time and now request him when needed. He is very knowledgeable and precise. I Really appreciate his professionalism and strong work ethic. He is kind and friendly but gets right to work. My experience with Jovelle and Roger has been the absolute best! I'd like to personally thank the new ownership for not leaving Positive's customers behind. They did not have to take care of us the way they did and that is telling of their honesty and character. Thank you for being an honest and reliable business. Services: Heati

My blower motor went out about 10 pm .I called Pozitive for after hour call. They where here within a few hours. Service call was $89.99 to tell me its my blower motor. I knew this I told them when I called its the motor. The tec was great and knew what he was doing. The problem I have is they took advantage of the situation because I had no heat and its 17° outside. The cost of the motor online is $110 When I paid my bill this morning they told me there service rate was $130 per hour. They changed me $650 for what should have cost $370 Tec was her for a little under 2 hours I called 3 other companies this morning and they all gave a price for after hours of $400 to $500 based on parts and drive time. So if you want a fast service call call them but be prepared to be ripped off Update after reading his response If you actually read my review you would have seen I STATED I called 3 different companies and asked for after hours pricing. I called Pozitive Heating a