Prairie Home Alliance

First, this company is expensive. Even considering purchasing two top end doors it was still expensive. We told ourselves that for high-quality it is worth it. The glass sliding patio door did not close properly following install. The double french style doors came with the wrong window pack installed, white grids and not the brown as we were sold. Apparently they did not come in the brown grids that match the door and this was the fault of the sales person, so they just sent white instead, which obviously did not match. There were also several areas on the door where paint was scraped off, especially around the glass pack. You could literally take your fingernail and scrape paint off the door. Keep in mind this is the highest end Homeguard HGI door that they sell and state it is stained and built by Amish. The trim was also not flush with the wall with huge gaps on both the double door and sliding door following install. When voicing my concerns with the general manager regarding m

Have used them in the past with great results. But called for a bid and no one called me for over a week wanting to schedule a bid. I understand waiting weeks for work to be completed, but not waiting over a week for an estimate. Hired a different contractor and works taking place right now!

Canceled initial appointment after confirming a date and all “all our products arrived”. Called to cancel appointment two days later saying “all of our products are not in”. Vac day wasted. Moved out installation date and arrived with broken sink and glass doors designed for a shower, they were installing a tub... put off a full week while we wait on the correct, unbroken parts to arrive, but the shower was done. Shower pressure is minimum, cold water. Thanks! So, to date, no sink, no vanity, no lights in my only bathroom. We had a two day work time estimate. Called with concerns, but was only given excuses/reasons why it won’t work. He did offer to get someone out to hang a light and correct the tub, but honestly too frustrated and told him forget it, see you in a week when our stuff is in. Now in the process of hiring someone to fix it in the mean time that can do what they say they will do. Good installers, manager is incompetent and hard to work with. I don’t want excuses. I want i