Henry Smith Plumbing, Heating & Cooling

I can't say enough about how great the technician was that came to fix our tankless water heater. We had only been in our new house about 2 months when the problems escalated with the water heater. The technician spent almost 4 hours working on it. He had never seen a problem like what he found: dead stinkbugs throughout the entire unit! He then went up into the attic and found that the exhaust piping had been installed incorrectly (straight instead of at an angle) and made the necessary changes. I was expecting an outrageous bill and was shocked by the amount. When I told him I was surprised at the charge, he said he had never seen a problem like what he found at our house , so it took him longer to make everything right. And he felt it wasn't our fault that he had to take so long; therefore, he charged the normal service call. My husband and I were so impressed that we called the company the next day to let them know that would have all of our future heating and plumbing busi

Horrible experience with this company. Purchased a new air conditioner and furnace from them just a few years ago. The AC unit is a lemon. I’m already having issues with it! It is covered under a warranty, however they wanted to charge me just under $800.00 to fix it! (That’s with the warranty and a 10% discount) A competitor company quoted us a way cheaper price and would actually return our phone call. We have called Henry Smith 5x over then last week as they would not return our calls. I will never use this company again or recommend them to anyone I know.

Really disappointed in this company: The Henry Smith Plumbing, Heating & Cooling (Elkhart). I TOTALLY FEEL CHEATED! First they completely missed to show up at thr first scheduled appointment, someone took of from work to be there, but most upsetting is the outrages charges for the little service I received... My $185 quote including trip charge for an hour of work (no parts used since he couldn't fix the fitting; just some pipe paste turned into a $300 bill! WOW!!!! I never was told would be that high, and feel totally cheated!!! SHAME ON YOU Henry Smith Plumbing and Heating, you definitely shouldn't list affordable on your website, charging me $300 for an hour on site, even including trip charge, no parts,... I don't call that affordable !!!