Henry Smith Plumbing, Heating & Cooling

Our business, WakeSide Marine, had issues with our heating system over the holidays. Henry Smith's answering service was responsive and professional. A technician called us back within a short amount of time and gave us detailed advice and suggested that it was not necessary for an after hours appointment. We appreciated them being honest and fair. The technician met us on the next regular business day and had our system working within a short amount of time. I would highly recommend them.

I was left completely mortified today after Henry Smith plumbing came to my house. I asked for 2 hose bibs be replaced and a leaky PVC piped fixed. I was quoted at $430 for the job. I said go ahead. Not even a half hour later, he was done. He replaced the PVC pipe (1 ft long). Instead of replacing both hose bibs, he put a new rubber washer in the back hose bib and didn't touch the front hose. He said it was fine. My bill was still $430. I can't even believe these people are still in business conning people out of their money. I will do everything in my power to spread the word about Henry smith plumbing.

Really disappointed in this company: The Henry Smith Plumbing, Heating & Cooling (Elkhart). I TOTALLY FEEL CHEATED! First they completely missed to show up at thr first scheduled appointment, someone took of from work to be there, but most upsetting is the outrages charges for the little service I received... My $185 quote including trip charge for an hour of work (no parts used since he couldn't fix the fitting; just some pipe paste turned into a $300 bill! WOW!!!! I never was told would be that high, and feel totally cheated!!! SHAME ON YOU Henry Smith Plumbing and Heating, you definitely shouldn't list affordable on your website, charging me $300 for an hour on site, even including trip charge, no parts,... I don't call that affordable !!!