Springer Construction

A great deal of credit to the project manager and craftsman staff for their service and professionalism. It stops there. The owner Duane has moved on from any of your concerns once he has deposited the payment. My parents have had warranty concerns on their bathroom renovations for over a year and a half. Still unresolved. Faulty choice of equipment for shower pan. Grout deteriorated immediately and staff have been out 9 times and Duane refuses to heed their assessments. 11K+ job and the component is $800. The owner spends most of his time refusing to appropriately address customer concerns due to “traveling abroad”. I highly recommend seeking a quote elsewhere unless you are in the market for extreme hassle and disappointment.

I had springer do my roof years ago and recently with all the storms there was water coming in my bathroom. I called for my warranty so they could come fix this was weeks ago when I call to ask if they had come out because they won’t call you nobody left a note like they said they would and they don’t like to meet with the homeowner to resolve the issue because the owner says their time is very valuable. So I guess my time and being a customer isn’t valuable. Rude receptionist as well. I would not recommend this company as thy customer service is trash. Issue is still not resolved and owner said it will be another week before someone comes or doesn’t I’ll never know because they don’t like to meet with you.

Kitchen remodeling was a disaster. They will not fix their mistakes. Damaged new cabinet endpanels. Asked Mr springer to replace a $500 panel his employee put dry wallscrews into, spitting it. They patched it with a wax cabinet crayon. Mr springer felt this was exceptable. We were not happy about this. When asked to repair he got upset . Said he would never do work for me again. Very poor quality work done to our kitchen when it came to windows, cabinets and floor installation.