A Comfortable Climate

I was given this company by my new home owners insurance. After coming out and checking our furnace they stated it needed to be replaced or many parts would need to be replaced. They said they would file the claim to the insurance and then the insurance would contact me. After more than 24 hours had passed and I had not heard back from A Comfortable Climate I called my insurance to check the claim and found out they had not yet filed the claim. Then I had to call A Comfortable Climate and their technician James and complain to get my claim filed with insurance. During this their receptionists had horrible customer service and acted as if it was not their problem. I had to ask her for the technicians number because she would not do her job and contact him personally. Finally after 2 day without heat in negative temperatures they contacted my insurance and came out and replaced parts. James came out and replaced the parts but during it barely explained himself and turned music on loudl

Don't waste your time and money! They come out, collect your deductible if you're using home warranty, and don't fix the issue. Expect to see them again soon. Mine was finally condemned, and they didn't send my claim in while my kids, pregnant wife freeze waiting resolution. 2 days in now, and nothing....Look forward to 3-4 more days with no heat. Thanks Elizabeth at A-1. She had to leave early that day. I'm so glad you take care of your customers. Look at his response!!!! Now he’s even lying to make it not look so bad. Saying I was drunk and threatening!!! Wow what a handful! I simply asked the company to file my paperwork to the warranty company ASAP as we were in winter storm mode and my family was freezing! His daughter you talk to their said, sorry but I’m taking off early today and don’t have the paper work. Can’t file it yet. Of course this upset me but I absolutely did not call her names or was I anyway threatening. The home warranty company had my case on Medically Emergency w

Have known James & his company for 20 years. A comfortable Climate is my go to vendor for heating & air. He has saved me a lot of money over the years by being good & honest in what they do. As 'Hawkeye' from the 4077 used to say 'Finest Kind'. Phil & Judy Casey