Plumbing Solutions Of Wichita Inc

My husband asked that I contact a plumber because water was backing up into our yard from a cleanout. I read through the reviews and decided to give Plumbing Solutions a try. We have not historically had great experiences with plumbers, but we really liked Aaron. I didn't feel like it was an emergency, so I made an appointment for next day. They called before they came out. They diagnosed the issue and fixed it within an hour or so. (I was not watching the clock closely, but I know they were quick!) My husband asked some additional questions about the issue. Aaron was knowledgeable and did not try to recommend services that would further increase our cost. He also gave us some advice for prevention, which we appreciated. We will definitely contact Plumbing Solutions again for our plumbing needs!

Called because needed assistance with Noritz warranty work for tankless water heater. Pleasent woman answered phone and scheduled appt. 1 week out. Tech arrived and became very evident he had limited experience with tankless machine, even though this was confirmed upon scheduling appoint. It was witnessed multiple times the tech was on the phone with Noritz customer service. The tech informed me that Noritz would overnight the part but they need to charge me and was not under warranty. I disagreed with the fact that part was not under warranty. The tech left a bill, ( non-itemized) and with no explanation of fees. I called and inquired as to options to mediate and the owner reported, “would you just like me to refund you. “ informed him I would like to obtain an estimate for a “tank water heater.” He replied he would come and provide bid. He came to my residence on the 28th of January measured and left saying he would be in touch. In the mean time I called Noritz and they overnighted

Totally surprised to jump in the shower this morning and encounter only cold water. Went downstairs to find my water heater leaking all over my basement! Called my normal plumber. Too busy to get me in. Called their suggestion. Too busy to get me in. Called my daughter’s plumber. Also booked out. My daughter and I started looking at plumber reviews. We found that Pluming Solutions of Wichita was rated very high, and they were on the west side of Wichita. I gave them a call! Kristen, who answers the phone for Plumbing Solutions, did an exceptional job keeping me calm, and getting the necessary details of the existing water heater from me. She looked at the schedule, and figured out that she could get a technician out with a new water heater that very afternoon! She asked me to take pictures of my existing model and text them to her. She was able to give me an estimate of the job cost. When the technician was on his way to my house later in the day, she called to let me know he was about