Plumbing Solutions Of Wichita Inc

Called because needed assistance with Noritz warranty work for tankless water heater. Pleasent woman answered phone and scheduled appt. 1 week out. Tech arrived and became very evident he had limited experience with tankless machine, even though this was confirmed upon scheduling appoint. It was witnessed multiple times the tech was on the phone with Noritz customer service. The tech informed me that Noritz would overnight the part but they need to charge me and was not under warranty. I disagreed with the fact that part was not under warranty. The tech left a bill, ( non-itemized) and with no explanation of fees. I called and inquired as to options to mediate and the owner reported, “would you just like me to refund you. “ informed him I would like to obtain an estimate for a “tank water heater.” He replied he would come and provide bid. He came to my residence on the 28th of January measured and left saying he would be in touch. In the mean time I called Noritz and they overnighted

Highly recommend! Exceptional customer service from start to finish. They were able to come out and replace my old water heater the same day I called. The plumber, Aaron, was very friendly and professional. Even though it was getting late in the evening, he took the time to explain everything he did and answered all of my questions completely. I will definitely be using them in the future! Service: Water heater installation

Aaron was very helpful and explained what happened to my outdoor faucet and explained exactly what needed to be done. I thought since it was dark that it would have to wait until another day, but Aaron grabbed a flash light and went into the crawl space,????‍????, with no hesitation. The pipe and faucet was fixed in less than 30 minutes. I will definitely be referring my friends. Service: Faucet installation