K W Mechanical

I purchased a hot water heater at Lowes. KW Mechanical showed up to install it and told me the new one would not fit. They also told me they could not even get the old one out because the gas line was in the way, although it was installed with the gas line there when it was replaced last time. He said the gas line would need to be moved. He advised I would need to call a plumbing contractor because KW does not do that kind of work. Their website claims they are a full service plumbing company, but apparently they are not.

Beginning on January 24th I finally received an email back after nearly 3 weeks of Home Depot stating they put in a request with one of their contractors (this company). Finally by Friday January 26th at 2:17pm Jim Eggemeier from the company emailed me asking when I would be available. I replied January 27th at 12:47pm with, "All day on Monday or Tuesday" (30th or 31st of January). On Monday January 30th I emailed him at 8:27am asking, "Do you know when you are coming so I can make sure my husband is home and so we can move the car out of the garage to make it easier for you to get to the water heater?". Today is February 9, 2017 at 12:00pm and I still have not received a reply. I would never recommend them because after waiting and waiting (with a constant water leak in my current water heater, meaning I have a steady stream of water coming from the water heater to my drain in my garage) I have been forced to seek another professional to install my water heater. The picture below is t

Had to replace the water heater in the home. Bought a new water heater from Home Depot and used the Home Depot installation service. K W Mechanical was the company contracted to install. The technician kept me informed when he would show up to do the work. Took out the old gas power vent heater and installed the new in less than two hours. Did have an issue with the power vent line hitting the water pipe during operation which would produce a noise that was transmitted thru the pipes. No worries, K W sent a technician out to fix the problem with no charge.