Roto-Rooter Plumbing & Water Cleanup

Our kitchen faucet had a constant drip and Roto-Rooter fixed it perfectly. They installed a new faucet for us and the drip is completely gone! The new faucet works perfectly and is a huge improvement over the old one. The technician who came out was professional, friendly, and very prompt; he actually was early for all appointments which was greatly appreciated.

From scheduling online to the service performed everything was wonderful! It was easy to schedule and I was happy to see I could have a later day appointment. I received confirmation quickly and was even contacted earlier than my appointment to see if the technician could come earlier. The technician, Brian, was very professional and knowledgeable. It was a difficulty problem and he was able to fix it. He explained the issues to me and even made recommendations for future care in order to avoid it. Even when there was a mess from an overflowing sink, Brian cleaned everything up. The cost for the services was very reasonable. I would definitely recommend Roto-Rooter and will call them again if I need any plumbing service. I would even use them over my home warranty company.

To be fair, there was nothing wrong with the quality of service and the technician was professional. It was also easy to schedule and we got someone out there quickly. However, the price was outlandish. The technician installed a new sink drain that I had purchased at Lowe's, and ran a snake through the wall as a precaution (he never verified that the snake was needed, but I told him I thought it might be because that drain had been slow before the pipe broke). The job took 10 minutes of work, and we were charged $224. For those of you keeping score at home, that's $1344 per hour. After the service I was solicited for a review that was supposed to be put on Google, but it never was. So my guess is the company is screening reviews and only posting positive ones, which perhaps explains the 4.6 star rating.