Central Plumbing

This is the second time I am attempting to write this review. I was quoted a price by Central Plumbing. I had received several quotes there's was the best but only by a couple hundred bucks. I went with them to save of course. When they showed up I was informed that I would need a water heaters pan to bring it up to code. The cost $175.00 There goes the money that I though I was saving by using this company. I was not very happy because I could've had a water heater installed days earlier by another company if I was going to be paying the same price. Most of the other companies actually included a new water heater pan in the quoted price. The Techs worked good and quickly no complaints about them. I just wished I would have known beforehand because there was no need to wait on Central Plumbing the other company could have done the job sooner.

I saw water bubble at slab when upstairs toilet was flushed. Ricky presented himself as a licensed plumber when he arrived to do video and take camera photos of issue costing $350. Without removing upstairs toilet he videoed from exterior sewer line. He explained that likely issue was a bad collar connection from upstairs toilet to downstairs toilet and gave a rough estimate of repair would be $300-$500. He also said his office staff would call to schedule actual work to be done and to send digital pictures and copy of video which I paid for. Nothing digital arrived from Central plumbing office. Original dispatcher, Kim, would not return phone calls to schedule actual work but emailed and "estimate" of $3700. I don't know how a licensed plumber could be so far off on his estimate. I suspect that Ricky is not an actual licensed plumber but is simply operating under the company plumbing license. Poor communication and wildly diverse cost estimates have me very concerned with

Thank you Joshua Bell and Rusty Payne for an outstanding job of the installation of my 50 gallon tankless water heater. Customer service was top notch, knowledgeable of the product, answered all of my questions, and cleaned up after yourselves at installation. I now have hot water!!! Yay!!