Brooks Heating & Air Conditioning

Called on a saturday . They asked to charge extra for coming in a weekend. He stayed 20 minutes . told me my system is no longer working and needed to be replaced completely. Gave me the company number to call and get estimate for a new AC unit .He charged me $120 for 20 min. On Monday I called another Company, he also stayed 20 minutes , told me there was a hole, which he sealed then charged the system with Freon and it has been ICE cold since. I called Brooks, they apologized, and they sent me my money back. No further comments Service: A/C system repair

Horrible service. Should be reported on Ripoff.com. Cohearse customers into getting a maintenance plan to get discounts on services and or parts and is totally misleading. The techs we had come out are not well qualified to handle repairs, testing, or even talk with folks correctly. I gave them 289.00 for a contract and have gotten nothing out of it. My wife and I feel like we should report to BBB. But posting in places like this and telling everyone to steer away is more effective. Recently we had a leak on outside coil, they never offered to repair only wanted to replace. The price to replace was outrageous. I called another HVAC company, the coil was easily repaired and all is running efficiently. I wasted so much money with this company. Now since this review has been posted here and on other formats, they have been calling. Excuses are not results and I don't need to hear any of those. If they want the complaint rectified, send out an apology letter with a refund of the cost of th

I had to replace the A/C units and heaters in our house. I obtained numerous quotes and Brooks beat them all by far. The install was completed in only a day. Everyone from Stephen Sherman the salesman to the installers were a pleasure to work with. Don't hesitate to give them a call.