Direct Source Renovations

By no means have any dealings with this company. Completely disturbing customer service and deplorable communication. Stephen (owner? also spoke with a Jimmy) just laughed at me and told me to call his X employee Randy to discuss the complaint of being told 6-8 weeks for shutters, possibly before hurricane season in June 2022. Still waiting (it is now Jan 2023) and no solid answer... ZERO trust in this company. At this point I just want my deposit back bc there is no way I would let them touch my house (my heart sank after reading other negative reviews). No clue how they have 4 stars.

Very poor Workmanship! My roof has been leaking since day 1, and that's been a Lil over 1 yr ago installed. My roof Did Not leak before installation. My roof needed to be replaced from old age. I have called countless times only to get a person periodically named (Jimmy or Robert) OWNERS.....they kept sending the same lil fellow out that would stand on my porch with tubes of Silicone glue in his hands saying, (I do not know why your roof leak.) Well the have Shingles stacked on top of my Skylights causing a lip to catch the rain and pour inside of the roof. In which case I had another roofing company come out to see the problem and they explained that the shingles go underneath the flashing around the skylights so the rain will flow on the outside of the roof instead of inside. So, now I've had to pay another roofing company to correct this problem. Direct Source should have caught this if they would have sent a Supervisor out to assess the problem. They have even Blocked my number. Re

There are many red flashing warning lights I should have paid attention to with this company. From the beginning, our patio cover has leaked in many different spots...from the seams where the patio cover meets the roof and where the patio cover panels connect. We have reached out multiple different times over the course of months to remedy this, but every solution performed by Direct Source has failed. Other times, we have struggled to even solicit a response from them. This patio cover is under 18 months old and this sort of issue is unacceptable. The owner and management are unprofessional and seem to only be interested in taking your money for the job and then moving onto the next project. Below are photos of the current leak on the patio (we've had several other leaks) and their shoddy fix (of previous leaks). I suggest...avoid this company at all costs.