Comfort Heating & Air Conditioning

I was kinda worried that AHS assigned them to us after seeing their 2.5 stars on google but our hands were tied as the only other contractor they could've sent was 3 weeks from having an opening. I have DELT with American Home Shield for several years and know how difficult they can be. Often times (but not always) contractors take the heat for AHS's poor operations and customer service, which we found to be the case here. Comfort Heat&Air came out, had parts on hand and got our A/C running again within 30 min. They even took time to clean the entire outside condenser unit to assist the A/C with future efficient operation. They went the extra mile to make sure we got the most use out of out system. Thanks so much! Service: A/C system repair

This is the most poorly run company in Shreveport. Avoid at all cost. They are contracted with American Shield and my daughter had no option. She has a special needs child and has been without AC for 10 days. It took two days to return a call. She was told the part that they ordered had been there for 2 work days but since she wasn't called, it would be the next week before they could install it. The repairman who initially came also fried the wires to the furnace fan that he insisted on starting. The office staff are incompetent and uncaring. Service: A/C system repair

Referred by American Home Shield. I was apprehensive at first because of all the bad reviews. I had no problems; repairman arrived at scheduled time...assessed unit needed repairing; replaced part. After about an hour I noticed the unit was not generating heat . i called the office; receptionist was professional said she would have them return that day but did not know what time. The end result was having to have a new unit installed. They guys that did the installation were very professional and arrived at scheduled time. Services: Heating system repair, Heating system installation