Mechanical Concepts

Employees were rude and inconsiderate. When we called the office about it, we were hung up on 3 times. Service: Repair HVAC

Service order( in Texas )was from 3 to 8 I called to check when someone would be out because I had to be somewhere. They never called back. I called them back and they told me they switched my appointment to the following day. I said I would be home and the guy told me he would be out like the original service order stated. I never said I wanted to change the appointment I just needed a time of when they would be arriving so I could be prepared. I am a family of 6 , 4 which are kids. 90 degrees in my house. He also Then tells me suppliers close at 5 pm. Im curious how would they have done the service order with 8 being the latest they show up. Doesn’t make sense.

Horrible customer service . Be warned. Shame on you. Your employee is doing a horrible job, representing your company by blocking the loading dock so that a doctor cannot move into their new medical office. When the two older women called you, you hung up on them. Shame on you again.