New Chapter Home Improvement

I had serious issues even though I *wasn't* able to use this business (aside from getting measurements and inspections for a quote from Vicki, who was easy to talk to and seemed professional). I get an email soon that a quote should be ready in 2-3 business days. I don't hear from them for a while, and (THIS IS NOT THEIR FAULT, DESPITE OTHER ISSUES I WILL LIST) it turned out the plumber I hired just ghosted us (A&K Plumbing from Revere DON'T use them ever unless its life or death) and wouldn't communicate with New Chapter, so they couldn't make a quote. It wasn't a huge issue, so I hired a more professional plumber at HER Plumbing in Brighton, and they gave me a new plumbing quote very quickly - but it was only good for TWENTY days (after that, due to inflation and supply issues among other reasons, the materials get more expensive the longer you wait). When I sent in this second, PROFESSIONAL, LEGITIMATE quote in *mid-NOVEMBER*, I was sent another email that it would be done in 2-3 b

Vicki and her staff are very courteous to their customers. Romeo was always available to help and answer any questions that may have raised. The painters did a great job painting 4 rooms in a timely fashion and Vicki was willing to receive feedback on my experience. Thank you New Chapter Home Improvement!

Was looking for a handyman for one of our clients and found them right away on Google. Super easy to get in touch with and Romeo was in contact every step of the way! Arrived right on time and gave a courtesy call before arriving. They were able to fix everything we had asked for. Excellent follow up to make sure we were satisfied. Will not hesitate to reach out to them for any of our repair needs!