Coastal Heating, Air Conditioning and Plumbing

I wish to take this opportunity to express my thanks and appreciation for the services provided by Coastal Heating and Air Conditioning. From the very first phone conversation to the follow up call verifying the service technician's arrival, your representative was thoughtful and informative. The day of the actual service saw your technician Nick arrive on time as noted. He was attentive to the information I provided, carefully assessed the problem, and ultimately solved the issue. He was very friendly and was terrific in helping me understand the problem and how to better care for the AC system. He represented your company very well. I grew up in a family business and learned early on the importance of good customer service; experience I use to this day in my own profession. I will certainly recommend Coastal Heating and Air Conditioning to anyone needing such service. Service: HVAC duct & vent cleaning

Completely satisfied with our new mini-split ductless install. All staff, from Lisa in the office to the technicians Nic, Tony and 3 others who I didn’t get their names, were professional; friendly, efficient and reliable. Love the new system and highly recommend this company. Service: Ductless heating & A/C services

Called for service after National Grid recommended a furnace gas valve repair through an HVAC specialist. Woman on the phone was awful—didn't believe me when I told her we had a gas furnace (presumably because I said "um" while I was looking at my calendar for a service time), and then when I told her the problem, she said, "And how are we supposed to fix that?" Dude, if you don't know, I don't want you messing with my furnace, anyway. Laughably unprofessional. "30 years in business," huh? Maybe she's new.