Bay State Plumbing & Heating Supply

Friendly knowledgeable staff in showroom or parts counter. Owner goes out of his way to make sure you get what you need.

Called their parts office and asked if they had parts for my oil furnace in stock, gave the guy the part #'s - guy says yes - c'mon by. Get all the way there and only have 1 of 3 parts I needed, and would have to order the rest. Would be there in two days. Meanwhile I have no heat in my house. Guy cons me into coming in, then try to overcharged for an oil pump. Screw their parts supply. The guy's name was Matt.

I hate plumbing projects, and I let Matt at the parts counter know it. I explained my problem, and he was able to give me exactly what I needed. Once he identified what I needed, he answered all of the questions I had about how to do it. I know they usually deal with professional plumbers, so it was greatly appreciated that they were able to help out someone that is very much not a professional!