Berkshire Heating & Air Conditioning, LLC

I had scheduled a furnace maintenance and took time off work and they canceled the first time due to an employee quitting. They rescheduled for almost 6 weeks later. On the day of the second appointment I got a call to cancel again due to many customers being without heat, which is totally understandable, but then they wanted to schedule the next appointment for another month away. I have taken off work twice and have questions about our furnace and eventually didn't even take the next appointment. The person on the phone was very smug and kept stating that the people with no heat are priority and I agreed every single time, my problem is that they couldn't get me in for another month and she acted like she was doing me a favor. I originally called in October and we are now in the end of January. I will find someone else

This morning at 8:00 a.m. I called Berkshire. My air conditioning went out over the weekend. The call center told me that someone would be here between 12:00 and 2:00 p.m. today. At 12:45 the technician, Tim, called and said he would be at my house at about 1:00 p.m.. he showed up very professionally introduced himself. I explained what happened. He went right to my air conditioning condenser and had it fixed within 15 minutes. I was very impressed by his knowledge, he wasn't even bothered by me standing there. Trying to learn more about my AC unit and asking him questions. Tim was outstanding! I will use Berkshire again in the fall for my furnace Tune-up and recommend them to my own clients.

Tim and apprentice were very quick, efficient, clean, and did an excellent job. He explained everything very clearly and made sure I understood before they left. I am highly impressed with them! Service: Water heater installation