No-Frost A/C & Heating

I'm hesitant to give No-Frost a bad review, but I think it's better to share with you my experience. I've used them for many years to help with several properties I have and have been pleased with their prompt service and friendly manner. But things have changed. . They sent out a technician to fix an AC system at one of my rental properties, and the technician couldn't figure it out. Instead of solving the actual problem (clogged condensate drain line) the tech told me to get a plumber to fix the floor drain (which I later tested and found to work just fine). I was surprised at the misdiagnosis, and explained to the technician the nature of the problem, but he was not interested. In the end, I went to go fix it myself and everything worked well. . I believe that when someone drops the ball, you give it right back to them because they'll be motivated to do it well the next time. This does not apply to No-Frost. When I called them for the next service they said they'd be out in t

We’ve been using No-Frost for around 30 years. Always reliable, efficient & great communication! Priced right. No complaints!! Thanks No-Frost!

I'd like to share my experience with you: Beware of their HVAC technicians who want to sell you a new central heating and cooling systems. I fell victim to their unethical service. This happened in June 2023. I was tempted by their service at a Home Depot in Ellicott City, MD, where they signed me up for a 'maintenance' service. The technician showed up and assessed the HVAC systems of my home. His assessment was that my systems need replacements ($15k each). He pushed hard for me to sign up for a sale. So, he passed my information on to a sales people. I received incessant calls to schedule with a salesperson, but I was not convinced of his assessment. Shortly after his visit, my systems stopped working. I called a No-Frost HVAC company for service. Their technicians discovered that the systems were intentionally rendered inoperable. The electrical of the heat exchanger of one of the units was disconnected, and the other's coolant cap was left open so the coolant would just