Rowan Heating and Air Conditioning, Inc.

I had an appointment scheduled for today 10/06. When I called them (2 weeks in advance) the operator told me that they would call 30 minutes before arrival. By noon, no one had called. We called to inquire and we told that we did not have an appointment because we had not called. After they did some research, they found out that I had actually called and that the operator had failed to schedule it. I let them know that we had been without heat since my original call. The operator today did not apologize but only wanted to make excuses why the original operator didn't schedule it. I stated "that does not help my problem of being without heat". She very rudely told me that "maybe I should find someone else to do it" and hung up the phone. I called back and talked to Teresa (supposedly an owner). She was just as rude and told me to find someone else to do the work. After this experience, I WOULD NOT recommend them for anything. They certainly do not want my business. I called

I just had my A/C Spring service check-up done. Outstanding service provided by Jake Mulhern. He called and said he would arrive in one hour. In exactly one hour he was at my doorstep. His service was done in a most professional manner and utmost politeness. I have had Rowan Heating & Air Conditioning Company service my home in over 20 years. At my request back then, they converted my “all electric” home to natural gas. The best decision I ever made to my home. Their professional service could not be topped. All their employees are truly Professionals among Professionals. I would recommend them to anyone.

We have used Rowan Heating and Air Conditioning for 20+ years and have always been pleased with their service. But we recently had an AC problem and Nick came out the same day we called. He stayed late to correct the problem. Nick was extremely courteous and professional. He even noticed a problem with out hot water heater and corrected that also. He gave us tips and ideas of what we should check for. We strongly recommend Rowan. They are very reasonable and respond immediately.