B.M.C./Clower Heating & Air

Top to bottom I had a first rate experience with BMC. They gave me ideas on how and where to install a mini-split that others hadn’t, came back with a fair estimate, and did great work. They left the job site clean, and were great while they were in the house. Then after the fact they were incredibly responsive and helpful in helping me clean up some paperwork issues that were my own fault - I love when companies give that kind of service after they got paid, not just before. I highly recommend them.

Great technician, but rude and condescending receptionist. The tech came out because someone already in my neighborhood canceled. We agreed to a last minute appointment. He could not hear or find anything wrong with the system. We paid the $98 diagnosis fee without the diagnosis. We were asked to record the night noise and reschedule. I tried to reschedule and the receptionist told me that they will still charge me another $98 because "when you go to a car repair and they can't hear a noise that you brought the car in for, you still have to pay". Um, no I don't and have never heard of that logic. I also own a business and would never treat a customer like that. So I would spend almost $200 without any work being done on the heating system. Taking my business elsewhere.

Not impressed. Huge attitude on phone when called for explanation of results. Uncompleted work. They couldn't find the attic access so instead of calling owner, they left and in the notes 'could not complete.' There are plenty of other options out there.