B.M.C./Clower Heating & Air

Top to bottom I had a first rate experience with BMC. They gave me ideas on how and where to install a mini-split that others hadn’t, came back with a fair estimate, and did great work. They left the job site clean, and were great while they were in the house. Then after the fact they were incredibly responsive and helpful in helping me clean up some paperwork issues that were my own fault - I love when companies give that kind of service after they got paid, not just before. I highly recommend them.

Not impressed. Huge attitude on phone when called for explanation of results. Uncompleted work. They couldn't find the attic access so instead of calling owner, they left and in the notes 'could not complete.' There are plenty of other options out there.

I had a 5 zone mini-split system installed by BMC/Clower in July 2020. It worked perfectly through the end of last summer. When I turned it on for the first time this spring, it was not blowing cold air. I called them for service. The technician said that the refrigerant had all leaked out. He refilled it, then said that I needed to wait a month before the leak can be located. (I now know that this isn’t true.) I asked if the next appointment would be automatically scheduled for me or did I need to call their office again? And he said “you need to call us.” A month later, I called and as soon as I said my name, the person said “oh sorry we haven’t scheduled your next appointment yet!” (doesn’t match what the technician said) “We’ve been so busy! But we expect to do your job Thursday or Friday of this week.” When I called again on that Friday, ”we’re still so busy! It won’t be this week.” I called again 1.5 weeks later, and was told “one of our techs has been out this week. We’ll get t