Koch & White Heating & Cooling Inc

During the first big ice storm my power went out almost immediately and my backup generator did not come on. I contacted the company that has serviced it for several years. I was told they might be here the next day. I tried calling again two days later and their voicemail box was full. I have still never heard from them. I called another company recommended by a friend. They aid they might be here tomorrow. I finally got a call from them 3 weeks later. I heard an ad for Koch & White on W4 Country one morning. I called them and someone was here that afternoon! Amazing service! A part needed to be ordered but in less than a week it was installed. I highly recommend Koch & White. They are my new go to company for heating/cooling/generator service.

K&W just got done replacing my old a/c. They spent several hours in the pouring rain. Clint and Caleb were cheerful, efficient, and meticulous. They answered all my questions with a great deal of patience and cleaned up beautifully. I can't recommend K&W highly enough. Just an outstanding business. Service: Install AC

I have been a customer for nearly 10 years. I had a serviceman out because I was experiencing a musty smell when turning on the furnace. The serviceman came out while my wife was home (I was at work) and looked at the furnace itself, but did not check the condensation pump or the humidifier (the main components that may contain moisture). He said it was most likely a normal smell and started the paperwork on the $90 service call. I called and had to convince him to go back and check the condensation pump. When he did, he found that it was full of mold. And this is the same company I have been paying every year to clean and check my furnace. The response I got from the service manager was "not every furnace has a condensation pump" and "my technicians are supposed to clean the pumps if needed during a furnace maintenance for an additional charge". Obviously, they hadn't done that. This was a failure in service that resulted in a potential health risk for my family. I was in no