McGuffin Mechanical Inc.

Terrible company, no customer service skills, highly over priced. Save yourself time, money and frustration and find a different company. I would give them less than one star but had to select at least one

2 service calls and $763 for a hard start kit on a reach in freezer is excessive. They performed the same service at another time for the same make freezer for half the amount. Additional service call $235 on a ice maker under manufacturers warranty with failed sensor that they will be charging the manufacturer for (they cover parts and labor). Contacted the office to have adjusted - was told no.

Penny and Jeff are great people to deal with and delivered good customer service. Billy the owner on the other hand has zero professionalism. When he showed up he started accusing me of taking apart my ice machine that his 2 previous techs left from the previous week because they were planning on returning to finish the repairs. After he put in the new part and we cleaned it properly like he explained the machine still didn’t run like billy said it should. When we called him about it he was going to charge us to return even though he never fixed the problem. He was rude and gave me all kinds of excuses. So I contacted Manitowoc myself and it turned out that McMuffin ordered the wrong parts and replaced the wrong parts to begin with. We gave our business to another company who did come out and properly repaired our ice machine. I had 2 unauthorized charges to my credit card from them and both were disputed and reported as fraudulent. They tried to charge me for shipping when They told m