Ken Hardin Refridgeration & Air Conditioning

I reached out to Ken Hardin because I needed an HVAC contractor that would work with my home warranty. I get it. Contractors don’t like home warranty. But they agreed upfront to work with it, so that was my expectation. The contractor that came out flat out lied to home warranty and said my furnace never worked since I bought it a few months ago. It’s Michigan. I’ve been running it since the end of September. He then told my wife that we’d have to pay out of pocket for the whole thing or buy a used motor from him and install it ourselves. The only thing that saved the situation was a written home inspection proving that the furnace was operational when we purchased it. If I could have changed contractors at that point I would have. When I look to do business, you first have to be honest. So Ken Hardin gets a 1 from me.

I've had numerous other companies out to work on my furnace, and all of them, including other local Lennox dealers, told me it was time to replace my old pile of junk. John the technician, was very knowledgeable of Pulse furnaces and assured me that this was a very fine machine with plenty of life left in her as long as I kept up on the filter. He was quick and courteous and wanted me to know all charges before he proceeded. The rates seemed high, but quality (obsolete) parts and service are expensive. If you own a Lennox Pulse furnace, don't call anyone else!

This place is a lifesaver. Had a bad inducer motor on my furnace and Holland Heating tried to charge me a grand to replace it. I called Ken Hardin (Renee is a delight to speak with), Adrian came out, replaced in 10 minutes, $200 total. He went right to work and didnt waste any time to try to push the bill up. A great and honest company and they will definitely have my business in the future. Thank you guys!