Ken Hardin Refridgeration & Air Conditioning

I reached out to Ken Hardin because I needed an HVAC contractor that would work with my home warranty. I get it. Contractors don’t like home warranty. But they agreed upfront to work with it, so that was my expectation. The contractor that came out flat out lied to home warranty and said my furnace never worked since I bought it a few months ago. It’s Michigan. I’ve been running it since the end of September. He then told my wife that we’d have to pay out of pocket for the whole thing or buy a used motor from him and install it ourselves. The only thing that saved the situation was a written home inspection proving that the furnace was operational when we purchased it. If I could have changed contractors at that point I would have. When I look to do business, you first have to be honest. So Ken Hardin gets a 1 from me.

They received a referral from consumers to come to my house and look at my furnace. They were at my place a total of four times in 3 weeks. They misdiagnosed the problem and turned out to be parts changers. Although parts and labor were included and being paid by consumers, they still put on used parts. The service manager took apart the furnace and I came home to ash all over in my basement. At that point he told me my heat exchanger was bad. I contacted the owner and he was very rude and would not let me talk and hung up on me three times. They milked consumers power for $1,200. I will never recommend this company!

Jeremy was out to take care of a leaking pressure relief value on our hot water heater. Very fast, friendly and professional. They have our business going forward for sure.