Multi Serve Restoration & Repair

Multi Serve came to my home to measure for new interior doors (we received their service through Home Depot). We have old doors we would like to install ourselves so the door salesman at Home Depot made sure to leave a note on our service order to measure the hinge placement so we could have them pre-drilled on the new doors. The process up until the measurements truly was easy and seamless and they were able to get us in quite quickly. I was pleased until two weeks passed and I heard nothing from Home Depot (as promised) to get my doors ordered. This was because Multi Serve had still not completed my measurements (there is no reason it should have taken that long). I had to reach out to Multi Serve myself to ask for the measurements and magically Home Depot had them the very next day. So we go to Home Depot to order the doors and find out they never measured for the hinge placement. So now we have to start the process all over again and get on the list for a whole new measurement and

Three days in a row I was told roofers would be at my house to repair some damage to my roof that would take "1-2 hours at most" according to the installer. The first day they dropped materials and left for several hours, before returning to tell me they "didn't have the right tools with them" and would come back tomorrow. Tomorrow came and went, and now today as well. The project manager has been pleasant enough to work with, but I will be contracting the job out to someone who will actually show up to do it at this point. After canceling, the owner of the company did reach out and contact me, and I feel he was sincere, so I am editing my review to add back one star for that.

Great Company! Everyone is very personable and treats you like family. If you have a problem or emergency they will be with you start to finish. I would highly recommend this company to anyone who has an insurance claim/ problem or anyone that needs any other work done. Honest company with good people.