Northern Home Improvement, Inc.

Bad, bad customer service. They put windows in my house prior to buying it and a sash broke. Called them several times to see if they were interested in replacing it or could at least tell me the window manufacturer and the girl who answered the phone kept telling me she was giving them the messages but they never called me back.

I've used them for over 25 years. In my opinion, each time I dealt with Larry he has provided less and less service with a lackadaisical attitude. I made a point of asking him for separate estimates for 3 jobs I wanted done in my home (as I may not have wanted to do all at the same time). I received in the mail one estimate with all combined. I have also had other problems with him as well with followup. I have spent a great deal there, but, I do not know if I will buy there again unless I get someone else who listens and has a sense of urgency.

Completed all of my requested jobs in a timely and professional manner.