Del's Appliance Heating & Cooling

We are new to the area and we’re very fortunate to come across Del’s Appliance and Jason, the tech assigned to us. We are not familiar with heat pumps and how they operate. We have a faulty sensor that exasperated our problem. We truly appreciate Jason’s knowledge and patience in explaining how heat pumps work and how the defective sensor impacted the heat throughput. While at our house we asked Jason to switch out our two existing thermostats to a brand we were more familiar with. A lot of other techs would have simply done it and charged hundreds of dollars. Jason told us that what we had was superior to what we wanted installed and again took the time to explain and show us why. We truly appreciate his knowledge, integrity and honesty! Because of his professionalism, we signed up for the maintenance program. We look forward to seeing Jason twice a year. Service: HVAC system maintenance

Our ice maker quit working called Del's and they came right out and diagnosed the problem as being a bad water valve. A new valve didn't correct the problem so they installed another one. That still didn't resolve the problem so at no extra charge they replaced the ice maker. That still didn't resolve the problem so still at no charge they installed another ice maker which has fixed our issues. During this process a water line that was disconnected for the repairs leaked and caused water damage to our finished basement. They quickly sent out companies to clean up the water and take care of the carpet including with no questions ask replaced a TV that was damaged as well. This is a standup company and stood behind their work until they got it right. I have nothing but high praise for Lynn, Bob, and Kimberly. Service: Freezer repair

Charged almost $900 to fix a leak in my system. Should have been done right the first time, first visit . It took them 3 trips and several charges later to repair a system they installed initially. I had problems with the unit from day one. Service: HVAC system repair