Charles Jones Plumbing Heating & Air Conditioning

Called them for a tub faucet install. THE GUY DIDN'T KNOW HOW TO PUT IT IN. Worked on it about 30 minutes then moved on to install the faucet on the sink. Later told me he couldn't do the tub. Still charged me for the 30 minutes he wasted. But it gets better. I had to call another plumber to fix the sink faucet because it wasn't draining properly. Horrible service and $160 Wasted Service: Faucet installation

Great service. Gibb L. arrived to install a new kitchen sink for my Aunt. From the get go his courteous manners set the tone. He worked above and beyond ensuring a great job well done.

A new plumber named Jeremy at Charles Jones Plumbing provided excellent water heater services to my two attic-located water heaters today. This included removing and replacing two badly deteriorated anode rods (I had very smelly water), and draining and flushing my two 50 gallon water heaters via a hose, into a downstairs second story bathtub. The anode rod relacement was extremely arduous technically. It required some plumbing disassembly and use of a large torque wrench and a heavy duty impact wrench. The job took three hours and cost $321 (I had also earlier purchased the replacement parts myself from Amazon for $50) . While the plumber himself was excellent, scheduling of the job through the owners of Charles Jones plumbing was a very frustrating experience fraught with miscommunication, failed return calls, phone lines not taking messages, and what seemed like poor communication between the answering service and the plumbers themselves. It took nearly two weeks of repeated