JB's Heating and Cooling

Great company always on time. Did a great job.

Called Friday at noon was told someone would be out that afternoon, if that changed would let me know. I got off work early to meet the guy & no one was there. I called & receptionist said they were stuck in traffic. I asked her if she would call them to get an estimated arrival time & call me back & she said she would. Never heard from her & no tech showed up. If they start out this flaky how can you trust them. WOULD NOT USE!

On the whole, the experience with JB's was unsatisfactory and I would not engage them as long as a someone more responsive and reasonably priced can be found. Although I had decided not to leave a negative review, because they ignored my calls and emails to return and make a lasting repair I wanted others to know. About 1.5 months ago, they worked on my less than 3 year old furnace for 2.5 hours and billed $445. I thought this was unreasonably high ( a part was covered by warranty) but paid promptly without complaint. Then the furnace stopped working again in December and the company didn't respond to multiple calls and emails. Bottom line, I paid JB's $445 for a repair that lasted about 45 days. Service: Heating system repair