FSM Heat & Air

Very rude and poor service. I had them come and assist with a fire log install some time back and then coordinate city inspection. The city inspection took months to coordinate because (as far as I could tell), FSM didn't understand how to do it. I went directly to the city and got the details and then directly to the FSM owner and he assisted me. Their work then did not pass inspection. After a bit of a delay (not their fault), I went ahead and paid in full while I went to replace the gas logs (another issue and also not FSM's fault). I finally called back and the lady who answered the phone said that they wouldn't do it because I installed the fire logs. I said I would gladly take the logs out and she still said they weren't interested. I said I didn't understand, that this was a service they provided and she laughed and said she didn't know how else to say they weren't interested. I asked again and she hung up. Honestly not sure how they are still in business based on the

My AC went out and FSM had a technician out within a few hours of my call. My technician Brad was courteous, diligent in his work, showed up in a timely manner, was very through in explaining the problem and methods to prevent future problems. I would highly recommend FSM. Thank you so much to everyone at the FSM team!

Very rude, disrespectful, and inconsiderate!!