Custom Air Inc

Installed new heating system and thermostat in 2021. Technician didn't check to make sure the new thermostat would also control the AC. Called and had them to come back and fix issue, which I was charged for. The inspection said nothing else was wrong with AC, it was just the thermostat was defective. Replaced thermostat. Then was told that starter on AC needed to be replaced. This was completely out of the blue. Was charged for the replacement, the visit, AND a new thermostat! Also, during AC inspection, was told that there were mice dropping in the attic, but tech couldn't tell if they were old or new. Was told that they were probably getting in through the ducts since home is built on cement slab. They said I needed to replace the old ducts with a "sealed" duct and vent system for the estimated cost of $7000.00 which was on the cheap end.. They sent me email with two quotes. I held off and had a pest control company come out and do an inspection. Inspector states NO EVIDENCE OF RODE

Kyle was our technician and he examined both of the air conditioning units and also provided information concerning the high humidity in our crawlspace causing potential damage to the wood in the crawlspace. I was very appreciative of his analysis and solution.

We received a Tune-up on 4/5/23 from Dustin. Evidently he turned our heat OFF. The temperature in the Triad went down to 40 degrees on the Easter weekend. Of course, I called on Saturday when the temperature went down, we were extremely cold and couldn't believe Custom Air turned off our heat without telling us or without our permission. What was worse was when I called and requested someone to return to my home & flip it back on, the request wasn't urgent enough & there were other request that prioritized my request. We couldn't believe it. The heat never came on. I have Osteoarthritis in both knees. It was painful experiencing the cold. I'm placing this request in for Monday for someone from Custom Air to please contact me on Monday 4/10/23. Monday came, I had to call again and request someone to come out. There wasn't any availability until 5:00pm, So the entire day was still cold. I was not happy.