Custom Air Inc

Service was not up to par. Outside unit has a residue buildup on the inside due to incomplete cleaning of the fins. I have photos but don’t want to post them at this time. My wife asked the tech if he was going to clean the outside unit. He ensured her it would be cleaned. It had been on previous visits. Leaves and cobwebs. Needless to say he didn’t clean. It appears he used coil cleaner of some sort and didn’t flush it out from the inside out. I have a white residue buildup and it reduces the efficiency of the AC. The residue is on the inside of the unit. Service: HVAC system maintenance

Installed new heating system and thermostat in 2021. Technician didn't check to make sure the new thermostat would also control the AC. Called and had them to come back and fix issue, which I was charged for. The inspection said nothing else was wrong with AC, it was just the thermostat was defective. Replaced thermostat. Then was told that starter on AC needed to be replaced. This was completely out of the blue. Was charged for the replacement, the visit, AND a new thermostat! Also, during AC inspection, was told that there were mice dropping in the attic, but tech couldn't tell if they were old or new. Was told that they were probably getting in through the ducts since home is built on cement slab. They said I needed to replace the old ducts with a "sealed" duct and vent system for the estimated cost of $7000.00 which was on the cheap end.. They sent me email with two quotes. I held off and had a pest control company come out and do an inspection. Inspector states NO EVIDENCE OF RODE

Kyle Jason and Christian are great technicians friendly prompt and professional they have assest my problems and are working diligently to get them repaired. Custom Air is on speed dial and will stay there. Last but not least the office help is also friendly and prompt thank you all! Keep up the great work. Service: A/C system maintenance