Barbour-Pourron Plumbing Services

TERRIBLE CUSTOMER SERVICE!! Wish there was an option for 0 stars. My contractor building our house had Barbour & Pourron install my showers in our new build. Showers were installed in Jan 2019. Fast forward Aug. 2023 my shower floor is cracked in 2 places. Called talked to Candice, she first told me that they had never worked with my builder. When I gave her the address she said it was before she started working there and that my shower was under manufacture warranty. She would schedule to send a tech out the following Monday to take pics and start the warranty process. She called me 35 mins later and said that it only had a 2 year warranty. I called her back she gave the manufacture, I called the manufacture they told me that the shower has a lifetime warranty. Service: Shower installation

They were excellent. We had a hot water tank issue and they setup a time between 1 - 4. They called back and said they could have a tech there in 30 minutes. Tech came and had us up and running with in an hour. Great service.

We worked with Barbour-Pourron Plumbing Services through our contractor Mangrum Building, so they were not directly hired by us for our home renovation project. In hindsight, I wish I would have gone about the hiring of our sub-contractors slightly different. Our home was renovated between 2018/2019 over a 10-month period. I acknowledge our project wasn't an easy one as we had a few higher-end plumbing fixtures installed. My review is based on not being a plumbing expert. From my experience I found Barbour-Pourron Plumbing Services to not be equipped to handle certain levels of projects, such as fixtures from Rohl or other higher-end manufacturers. For example, in our hallway bathroom the diverter was installed improperly causing the shower head to always flow water even when the push pull system was so that only the tub faucet should be running. When I called for a technician to come and fix it, he said they would need to break into the wall in order to fix the issue, which was incorr