McBride-Owens Inc.

We reached out to McBride Owens because we had a leak in our well pump. Their plumbing supervisor, Bryan, contacted us from the field and arrived at our house within 30 minutes of the phone call. He knew exactly how to address the problem and quickly completed the repair for a fair price. We would definitely use their services again.

I was told that they do new residential construction by a staff member but when I called to get a quote for our new home they said they only would do it if you are a contractor, not the home owner. Why would it make a difference, the home owner pays for the work...this seems like a way to mark up cost. This left me with a bad taste which is unfortunate. They could have just said they were too busy but only said no after asking which company I was with and then said they don't accept jobs for homeowners, only contractors because they are too busy.

I was hugely disappointed with the responsiveness of one of the owners of McBride Owens. The electricians showed up and did good quality work but they failed to bring all the outdoor light fixtures they were scheduled to install. I had to schedule another time for them to return to finish the job which meant another day off from work. The program manager I worked with to schedule these two appointments was very professional, responsive, and easy to work with. I was stunned when no one showed up at the second scheduled time to finish their work. I called to ask why no one had come and was transferred to one of the owners. He said the program manager who scheduled my second visit was out sick and there was no central schedule of appointments so no one other than the program manager knew about my scheduled appointment today. I thought the owner did a great job of throwing this program manager under the bus when he was out sick. I find it hard to believe that a company the size of McBride