ARS/Rescue Rooter - Durham Air Conditioning Repair

Joseph was our technician for throughout this process. Out a/c went out a few days ago. Joseph arrived, he was very professional he wasted no time getting to work and diagnosing the problem. Once the part came in Joseph came back out. He completed his work order thoroughly and in a timely fashion. He was very patient and any questions we had he answered with no problem. We appreciate amount of professionalism and knowledge he displayed. We will always use ARS. Services: A/C system maintenance, A/C system repair

It started with the Salesman had he not been so down to earth and answer all of our questions we wouldn’t have gone any further. When the installers came they were early which I liked. They were very professional and courteous. Everything was explained in detail from beginning to end. The only thing would’ve made it better is if the 10 yr warranty was transferable. Services: HVAC duct & vent installation, Thermostat installation

Short and to the point. I read the majority of the reviews and those who had the bad experience i can relate to. I had them evaluate a system at my property, and the assessment given was totally askew. The technician looked at the indoor system only, said it was shot and covered with mold, and that he could do all the work for $15000.00. He never bothered to check the outside unit where he would have found the unit needed freon. The other company checked everything, added freon, and made no recommendations for any indoor parts replacements, and the unit has been working fine ever since. All this company wants to do is make sales based on customers' lack of knowledge and fear (mold). I called twice and left messages for a supervisor to call me, and it's now two months, and the crickets are winning. Do yourself a favor, stay away from this company, and save your money and time. Anyone is better than this company. Update: The company gave a cookie cutter reply (expected) about being sorry