ARS/Rescue Rooter - Durham Air Conditioning Repair

I previously posted a complaint about a billing issue, not a performance issue. We are very happy with their hvac installation and it works fine. The billing issue has now been resolved and we truly appreciate them following up to resolve it. I'm back to being a customer for future needs. They were very polite and understanding. It took some time, but it's resolved to meet our expectations. Thank you.

The experience was very good. The sales tech Stephen M. did a great job of accessing my AC/Heating old unit and determined the correct new one. He was knowledgeable about what needed. We discussed the different options and how the installation process would work. When I had additional questions he fould the solutions. The team that installed my new unit was early and very friendly. They told me everything they would be doing. They cleaned everything up nicely, took away the old unit. Assisted me in programming the new thermostat. They made me feel comfortable every step of the way. Great job! Services: Installation, Heating system installation, Thermostat installation

My technician Tony did a first rate job, not just with the repair, but more importantly, to me, with explaining what needed to be fixed and why. He made me both comfortable and confident that the work being done was necessary and gave me some great advice on what to watch for with my aging HVAC system. I hope I don't have to call for repairs again any time soon but the next time I need help I won't hesitate to call on these folks.