Cape Fear Air, Electrical & Plumbing

Bobby was THE proffesional I expect whenever I require utilities service work. Humble, personable, and a subject matter expert. If I run into HVAC issues again I will by name request him to work on my gear again.

Kelvin was a great technician. He explained everything thoroughly when it came to fixing my air conditioning today. He even worked through a rain storm to make sure me and my fur babies had air at the end of the day!!! I appreciate it so very much

In a yearly maintenance contract. Even with “special pricing” I was charged 290 dollars for a clogged drain. My neighbor paid 125 just last week! I was immediately shocked when the tech told me the price as he was there less than 30 mins. I called Cape Fear to express my concerns. The rep was nice but spent most of the time on the phone defending the company and their pricing also saying other companies don’t do what they do. I feel totally taken advantage of as a customer. After trying to explain I wasn’t happy and didn’t want to renew with them, there was very little concern. It just seemed like they didn’t care about me instead only defending their reliability. They Didn’t want to escalate it to a customer service manager, only the service tech manager so he could justify their pricing. Since we are in a contract, cleaning the lines is an included service. We have never seen the tech clean the line during our regular maintenance visits. So I am concerned they are double dipping on